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Shipping policy
Last updated: August 15, 2026
Orders are shipped from Slovenia. We aim to process and deliver each order as quickly and reliably as possible. The information below explains our current shipping destinations, rates, estimated delivery times, tracking, and what to do if there is a problem with your shipment.
Shipping Destinations
We currently ship orders to:
- United States
- Slovenia
Shipping Costs
| Destination | Standard Shipping | Free Shipping |
|---|---|---|
| United States | $3.90 USD | Orders over $50.00 USD |
| Slovenia | €3.90 EUR | Orders over €35.00 EUR |
Estimated Delivery Times
All delivery estimates are calculated using business days, meaning Monday through Friday and excluding Slovenian public holidays.
Orders placed before 23:00 CET are treated as received on that business day. Orders submitted after this cut-off will begin processing on the following business day.
| Stage | United States | Slovenia |
|---|---|---|
| Order processing | 1–2 business days | 1–2 business days |
| Transit | 6–10 business days | 2–4 business days |
| Total estimated time | 7–12 business days | 3–6 business days |
Orders placed during weekends or Slovenian public holidays will begin processing on the next available business day.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout.
Where tracking is available, the confirmation email will include your tracking number and a link you can use to follow the progress of your shipment.
You may also check the latest status of your shipment through our Track Your Order page.
We use a network of domestic and international delivery providers to transport orders safely to their destination.
Responsibility During Delivery
Once your order has been handed over to the shipping carrier, responsibility for the parcel passes to you.
We recommend monitoring your tracking information as the expected delivery date approaches so you can make appropriate arrangements to receive the package.
Delivery Problems
Damaged parcels: If your order arrives with visible damage, please take clear photographs of both the packaging and the affected product and contact us within 3 business days of delivery at support@hydrax1waterfilter.com.
Incorrect delivery address: Once a parcel has entered the shipping process, we cannot guarantee that its destination can be changed or redirected.
Please review your shipping address carefully before completing checkout. We cannot be responsible for delivery problems resulting from an incorrect address provided when the order was placed.
Contact Information
HYDRA Natuva Filters
Keršova ulica 3, 3212 Vojnik, Slovenia
Email: support@hydrax1waterfilter.com
Phone: +386 70 573 567